Privacy & Cookie Policy

updated: 20-Oct-2022

Domaincraft Digital (“we”, “us”, or “our”), the owners and operators of this website, are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your information, please contact us using the information provided under section 13.

When you visit our website domaincraft.digital (the “Site”), and engage with any services advertised on the Site (the “Services”), you trust us with your information. We take your privacy very seriously and as such, we commit to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We recommend you read through this policy carefully. If you do not agree to this policy, either in whole or part, please discontinue use of the Site and the Services.

This policy applies to all information collected through the Site, and/or in the course of provision of the Services. 

Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your information with us. 

1. WHAT INFORMATION DO WE COLLECT?

We collect information that you voluntarily provide to us when filling-out contact forms, and forms relating to the provision of Services on the Site. The information that we collect depends on the context of your interactions with the Site. The information we can collect includes:

Name and contact data: We may collect your first and last name, email address, phone number, business name, business website address, and other similar contact data.

Automatic data: We automatically collect information when you visit and use the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of the Site, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through Cookies and similar technologies.

2. HOW DO WE USE YOUR INFORMATION? 

We use information collected via the Site for a variety of business purposes described below. We process your information for these purposes in support of our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below. 

We use the information we collect or receive: 

  • To facilitate introductory calls or to inform and/or enable the provision of any Services.    
  • To send you relevant marketing and promotional communications. 
  • To send administrative information to you; including product, service and new feature information and/or information about changes to our terms, conditions, and policies.  
  • To protect our Site; to keep the Site safe and secure (for example, for fraud monitoring and prevention).  
  • To enforce our terms, conditions and policies.
  • To respond to legal requests and prevent harm; if we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.  
  • For other Business Purposes; e may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve the Site, products, Services, marketing and your user experience.  

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE? 

We may process or share data based on the following legal basis:

  • Consent; we may process your data if you have given us specific consent to use your information for a specific purpose.
  • Legitimate Interests; we may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract; where we have entered into a contract with you, we may process your information to fulfill the terms of our contract.
  • Legal Obligations; we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests; we may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

4. WHO WILL YOUR INFORMATION BE SHARED WITH? 

We only share and disclose your information with the following third parties. We have categorised each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

  • Data Backup and Security
    A2 Hosting Backup
  • Billing and Payment Processing
    PayPal, Stripe
  • Web and Mobile Analytics
    Google Analytics
  • Website Hosting
    A2 Hosting

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. We may use Cookies and similar tracking technologies to access or store information. 

You have the right to decide whether to accept or reject Cookies. You can usually choose to set your browser to remove and/or reject cookies. If you choose to remove or reject Cookies, your ability to use all features on the Site will be limited.

6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES? 

The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety or privacy of data you provide to any third parties. Any data collected by third parties is not covered by this policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.

7. HOW LONG DO WE KEEP YOUR INFORMATION? 

We will only keep your information for as long as it is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process or hold your information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE? 

We have implemented appropriate technical and organisational security measures designed to protect the security of any information we process or hold. However, please be aware that the Internet itself is not 100% secure. Although we will do our best to protect your information, transmission of information to and from our Site is at your own risk.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or hold data from, or market to, those who are under 18 years of age. By using the Site, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that information from users less than 18 years of age has been collected, we will safely and responsibly delete the information.

10. WHAT ARE YOUR PRIVACY RIGHTS? 

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right;

(i) to request access and obtain a copy of your personal information;
(ii) to request rectification or erasure;
(iii) to restrict the processing of your information; and
(iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your information. To make such a request, please send an email using the contact information provided under section 13. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.   

Cookies and similar technologies:  Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject Cookies. If you choose to remove or reject Cookies, this could affect certain features of the Site.    

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided under section 13. You will then be removed from the marketing email list.

11. CONTROLS FOR DO-NOT-TRACK FEATURES 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.

12. DO WE MAKE UPDATES TO THIS POLICY?

We may update this policy from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. 

13. HOW CAN YOU CONTACT US?

If you have requests, questions or comments about this policy or any other matter, you may contact us using the contact form available at the following link: /contact.

Based on the laws of some countries, you may have the right to request access to the information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request using the contact details provided in this section. We will respond to your request within 30 calendar days.